Terms & Conditions

Bank Offer Terms and Conditions

Federl Bank

This offer is applicable exclusively on Federal Bank Debit Cards, Credit Cards, and CCEMI.
The program is valid only for transactions made during the specified campaign period and campaign days. It will not be applicable on any other day.
A maximum of one transaction per card is eligible for the offer during the offer period.
Lulu and Federal Bank reserve the right to modify or terminate the offer at any time during the campaign period.
The offer is applicable only on select card BINs provided by Federal Bank.
Corporate and Commercial Cards are not eligible for this offer.
The offer is non-negotiable, non-transferable, and cannot be exchanged for cash.
This offer cannot be combined with any other brand promotions or offers.

Offer Period: Gth January 2025 to 26th January 2025

MINIMUM TXN VALUE (RS.) - MAXIMUM DISCOUNT (DC Full Swipe)

10,000 - 24,999.99 10% up to ₹ 1700

25,000 - 49,999.99 10% up to ₹ 2700

50,000 - 99,999.99 Flat ₹5000

1,00,000 - 1,99,999.99 Flat ₹7,000

2,00,000 and above Flat ₹10,000

MINIMUM TXN VALUE (RS.) - MAXIMUM DISCOUNT (CC Full Swipe)

10,000 - 24,999.99 10% up to ₹ 2,000

25,000 - 49,999.99 10% up to ₹ 3,000

50,000 - 99,999.99 Flat ₹5,000

1,00,000 - 1,99,999.99 Flat ₹7,000

2,00,000 and above Flat ₹10,000

MINIMUM TXN VALUE (RS.) - MAXIMUM DISCOUNT (CCEMI)

10,000 - 24,999.99 10% up to ₹2,500

25,000 - 49,999.99 10% up to ₹4000

50,000 - 99,999.99 Flat ₹7,000

1,00,000 - 1,99,999.99 Flat ₹10,000

2,00,000 and above Flat ₹15,000

HDFC Bank

This offer is applicable exclusively on HDFC Bank Debit Card EMI & Credit Card EMI transactions only
The program is valid only for transactions made during the specified campaign period and campaign days. It will not be applicable on any other day.
A maximum of one transaction per card is eligible for the offer during the offer period.
Lulu and HDFC Bank reserve the right to modify or terminate the offer at any time during the campaign period.
The offer is applicable only on select card BINs provided by HDFC Bank.
Corporate and Commercial Cards are not eligible for this offer.
The offer is non-negotiable, non-transferable, and cannot be exchanged for cash.
This offer cannot be combined with any other brand promotions or offers.
Instant discount is not applicable on HDFC Bank CREDIT CARD & DEBIT CARD (Full Swipe)
This offer is not applicable on virtual cards, VPA, Fleet, R&R Commercial, Purchase cards, Shopperstop, Intermiles, TATANeu, Paytm, Equitas, Swiggy, Flipkart Wholesale, Pine Labs, Emirates, Harley, IBIBO, IRCTC and Marriott Cards.

MINIMUM TXN VALUE (RS.) | MAXIMUM DISCOUNT (Rs.) CCEMI G DCEMI

5,000 – 9,999.99 | 10% up to ₹600

10,000 – 24,999.99 | 10% up to ₹1,500

25,000 – 49,999.99 | 10% up to ₹2,000

50,000 – 99,999.99 | Flat ₹3,000

1,00,000 – 1,99,999.99 | Flat ₹5,000

2,00,000 and above | Flat ₹10,000

Terms and Conditions

These Terms and Conditions govern your use of the Lulu hypermarket’s e-commerce website and App (the “luluhypermarket.in site”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and other Policies.

(“Luluhypermarket.in”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.luluhypermarket.in (collectively referred to as “Luluhypermarket.in”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Products”) on the Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.

1. BASIS OF USE OF LULU HYPERMARKET SITE

i. The www.luluhypermarket.in is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the www.luluhypermarket.in site you agree to be bound by these Terms and Conditions and our Privacy Policy.

ii. These Terms and Conditions govern your use of the https://www.luluhypermarket.in/en-in site in general, the products that you purchase in Lulu stores and on the www.luluhypermarket.in site/App and all services provided in connection with them.

2. REGISTRATION

You must ensure that the details provided by you on registration or at any other time are correct and complete. When you register on Luluhypermarket.in, you are automatically enrolled in the Lulu Happiness Program.

AMENDMENTS

We may update these Terms & Conditions from time to time based on business, legal or regulatory requirements and will be updated online on the Website and App. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the luluhypermarket.in online shop, and if you continue to use the site/App.

3. PASSWORD AND SECURITY

When you register to use luluhypermarket.in you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If Lulu Hypermarket has a reason to believe that there is likely to be a breach of security or misuse of the Lulu Webstore site, we may require, you to change your password or we may suspend your account.

4. PRIVACY POLICY

The Customer hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Customer’s personal data, Phone Number, Email Id and any other materials as applicable by and among the Hypermarket, the Company, its Subsidiaries or Affiliates, for the exclusive purpose of implementing, administering and managing the sale transaction & promotion.

5. INTELLECTUAL PROPERTY

i. The content of the luluhypermarket.in is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the luluhypermarket.in site/App on a computer or mobile screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the Lulu Webstore site without written permission from luluhypermarket.in

ii. No license is granted to you in these Terms and Conditions to use any trademark of Lulu Hypermarket, or its affiliated companies.

6. LIMITATIONS

i. You may not use the luluhypermarket.in site/App for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 8 below for further information about the Community sites):

· Gaining unauthorised access to other computer systems Interfering with any other person’s use or enjoyment of the https://www.luluhypermarket.in/en-in site/App

· Interfering with any other person’s use or enjoyment of the www.luluhypermarket.in

· Making, transmitting, or storing electronic copies of materials protected by transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam” Impersonating another person referring to specific website addresses outside of the luluhypermarket.in site/App. Advertising.

ii. luluhypermarket.in reserves the right to refuse to post material on the luluhypermarket.in site/App or to remove material already posted on the luluhypermarket.in site/App. You must not try to re-post material that luluhypermarket.in, has refused to post on the Lulu Hypermarket site/App or has previously been removed from the luluhypermarket.in site/App.

iii. You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us because of any settlement agreed by us arising out or in connection with:

· Any claim by any third party that the use of the luluhypermarket.in site/App by you is defamatory, offensive, or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation, or code of practice; and

· Any claim by any third party that the use of the luluhypermarket.in site/App by you infringes that third party's copyright or other intellectual property rights of whatever nature.

iv. By submitting material, you are granting luluhypermarket.in a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute, and sublicense the material in whole or in part and in any form.

7. USE OF COMMUNITY SITES

i. The luluhypermarket.in site/App includes several community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).

ii. We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

iii. The luluhypermarket.in site/App does not control or moderate the content placed on the Community sites. However, luluhypermarket.in reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you if there are concerns about the content you have added to a community site. The site may review or edit the content of the Community sites.

iv. luluhypermarket.in makes no representations as to the validity of any opinion, advice, information, or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of luluhypermarket.in.

8. THIRD PARTY WEBSITES

As a convenience to luluhypermarket.in customers, the luluhypermarket.in site/App may include links to other websites or material. luluhypermarket.in is not responsible for any of these websites or material, which is beyond its control.

9. ADVERTISING AND SPONSORSHIP

Some areas within the luluhypermarket.in site/App may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the luluhypermarket.in site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.

10. AVAILABILITY OF THE LULU HYPERMARKET WEBSITE

i. luluhypermarket.in aims to offer a fault-free service. However, if a fault occurs in the service, you should report it to the customer services (see paragraph 24 below for contact details) or by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can.

ii. luluhypermarket.in site/App may occasionally restrict access to the site/App to allow for repairs, maintenance or the introduction of new facilities or services.

iii. Some purchases made on the luluhypermarket.in site/App will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

11. DESCRIPTIONS AND PRICES OF PRODUCTS

i. We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 24 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of luluhypermarket.in and subject to change without prior notice.

ii. Price may sometimes differ between Lulu Stores and luluhypermarket.in; you will be charged the price on the luluhypermarket.in upon use of this site. We are under no obligation to honour any in-store price or promotion if it differs from those on the luluhypermarket.in site.

iii. If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, if we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you, so you can decide whether you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraphs 18 below.

iv. The payment may be processed prior to luluhypermarket.in dispatch of the product that you have ordered. If you have cancelled the order after processing the payment, the said amount will be reversed back to original source of the payment. No cash disbursement shall be made under any condition whatsoever.

v. The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.

12. AVAILABILITY OF PRODUCTS IN THE WEBSITE

i. All products advertised are subject to availability or while stocks last (as may be applicable).

ii. We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

iii. In the interests of all our customers, we may place restrictions on bulk buying of some products. luluhypermarket.in reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same card (Credit/debit card) and to orders that use the same billing and/or shipping address luluhypermarket.in will provide notification to the customer should such limits be applied.

13. ACCEPTANCE OF ORDERS

i. Your order is an offer to buy from us. We will send you an order acknowledgement email and other communications of your order.

ii. Nothing that we do or say will amount to any acceptance of your offer until we send you an email or other communications notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.

iii. After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 16 below).

iv. At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs 18 below.

14. DELIVERIES

i. Delivery will be made to the address specified when you complete the order. At the point of delivery, identity verification of the Consignee by sighting an original ID proof/need to hand over a signed copy of the ID proof if required or OTP required to support consignee verification by our delivery partners.

ii. Only selected pin codes are used for domestic shipping.

iii. Depending on the size of your order, we are using a variety of delivery methods. Our delivery partner will deliver some of the products directly and other consignments through a courier service.

iv. When placing an order, we do our best to deliver all your grocery category products according to the delivery slot selected by you. Other category (Electronics, mobiles, lifestyle, and home & living) items within the city limits will deliver within 2 to 5 working days. Courier partner will deliver products for areas outside of main city limits that are classed as remote or semi remote may take up to 4 -7 working days dependant on courier partner schedules. (Contact Customer Support if further information is required). If we do not fulfil this obligation, partly or fully because of circumstances beyond our control, we are not responsible. We shall contact you to let you know if we are having any problems getting a product to you within that time.

v. Before ordering online you should check the following:

· The item will fit through the doors.

· The item will fit the exact space allocated in your house.

· There is a clear path between the road and your front door.

· If you live in an apartment, the lift is adequate to take delivery in size and weight.

· If there are any access difficulties, please inform us in advance, on the day you should ensure that:

· There is a clear path to your house.

· Your floors are covered to prevent scuffing.

· Any delicate objects are put in a safe place.

vi. Installation & Demo: For Brand provided Installation & services, we will notify the brand once the product is delivered. Brand will subsequently contact to you to schedule the service. For paid services by Brands like AC, Chimneys, and other appliance installation the charges need to be paid directly to the brand technician we will initiate the request on your behalf. Accessories like Wall mount brackets, stand, etc are chargeable by the brand if not included in the box along with the product.

15. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

i. The customer may cancel the order at any time before it is picked up. Once the order has been picked up the order cannot be cancelled. In such cases the convenience fees will not be refunded.

ii. Your order will be cancelled immediately upon receipt of your cancellation request, and the refund process for prepaid orders shall commence in 24 hours following confirmation. The refund amount shall be credited to the original source of payment within seven working days.

iii. For details of how to cancel your order.

Please visit Accounts à orders page in the site/App or contact customer support on 18003098109

16. DEFECTS AND DAMAGES TO PRODUCTS DURRING TRANSIT

i. All our packages come with tamper proof packaging. If the seal has been tampered with or the outer package has been damaged, please ensure that you do not accept the package. You shall be automatically excluded from any return claim for physically damaged or defective products, incorrect product, or missing accessories if you accept the tampered or damaged package.

ii. If your products arrive damaged or they are faulty and if it is visible on inspection, you may return them to us and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

17. RETURN & REEFUND FOR PRODUCTS RETURNED

i. You may initiate return of Products within the timelines and as per the return & refund policy stipulated under ANNEXURE A - RETURN AND REFUND. A reasonable period of two to five days must be given from the date on which authorization is granted to return based on the product.

ii. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

iii. Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

iv. luluhypermarket.in will refund the Convenience Fee in full if you return all products of your order. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.

v. All product exchanges, product returns, exchange vouchers, and credit notes based on the approval, as well as verifying the product matches the serial number/batch number (perusable products to be cleared instantly).

vi. Return and Refund shall be effected only if the products are kept in the same packaged conditions and the product inside the package shall not be tampered and it should be intact. No exchange or refund will be considered if you fail to return the product in the original condition and if the products(s) are worn, washed, used, altered, soiled, damaged and with broken seal and tag.

vii. We would accept the request for the return of any products subject to our return & refund policy. We will not process return if you have placed the order for a wrong product model, colour / incorrect product.

18. PAYMENTS AND CARDS

i. Payment for your products will be taken at the time you place your order. Payments are done via Debit card, Credit card, Net banking, UPI, Food card, Meal card & Lulu Gift card on a professional third-party cyber source payment gateway.

ii. Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.

iii. When ordering from the luluhypermarket.in, we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

iv. All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.

19. FREE GIFTS AND PROMOTIONAL PRODUCTS

i. Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

ii. If you change your mind and return your product, you must also return any gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the gift if you do not return it.

20. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the luluhypermarket.in site if your account is suspended or closed.

21. OUR RESPONSIBILITY TO YOU

i. The luluhypermarket.in site is provided by Lulu Hypermarket without any warranties or guarantees.

ii. The luluhypermarket.in site may provide content from other internet sites or resources and while luluhypermarket.in tries to ensure that material included on the luluhypermarket.in site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. luluhypermarket.in will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the luluhypermarket.in site. If luluhypermarket.in is informed of any inaccuracies in the material on the luluhypermarket.in site, we will attempt to correct the inaccuracies as soon as we reasonably can.

iii. In particular, we disclaim all liabilities in connection with the following:

· Incompatibility of the luluhypermarket.in site with any of your equipment, software, or telecommunications links; and

· Technical problems including errors or interruptions of the luluhypermarket.in site.

iv. If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the luluhypermarket.in site.

v. We sell products for personal use only, hence our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

22. MISCELLANEOUS

i. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

ii. If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

iii. Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond their control.

iv. Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.

v. You hereby explicitly and unambiguously consent to the collection, use and transfer, in electronic or other form, of your personal data, Phone Number, Email Id and any other materials as applicable by and among the Hypermarket, the Company, its Subsidiaries or Affiliates, for the exclusive purpose of implementing, administering and managing the sale transaction.

23. CUSTOMER SERVICES

If you have any queries about online matters, please contact us Online [email protected] or via telephone: 18003098109 9.00 AM to 9.00 PM.

24. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Mohammed Salih.

Lulu International Shopping Malls Private Limited

34/1000, N.H.47 Edappally, Kochi-682 024

Email: [email protected]

Contact: 18003098109

Time: Mon - Sat (9:00 - 18:00) (except Sundays & Public holidays)

25. STANDARD ECOUPON TERMS & CONDITION

i. Using E-Coupons

· In addition to the rest of these Terms and Conditions, this paragraph 26 (the “E-Coupon Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by luluhypermarket.in (“E-Coupons”).

· E-Coupons can only be used on the luluhypermarket.in site, subject to these Terms and Conditions and any other specific conditions notified to you on the issue of an E-Coupon. No E-Coupon is redeemable through any website owned or operated by Lulu Hypermarkets or through any other Lulu outlet (for instance, E-Coupons cannot be used for purchases from the Lulu Stores).

· An E-Coupon is redeemed by entering its code at the appropriate point in the online purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use the E-Coupon.

· Your use of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and Conditions.

ii. Distribution of E-Coupons

· E-Coupons are, and always remain, the property of luluhypermarket.in.

· The right to use an E-Coupon is personal to the original recipient and may not be transferred. No E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of luluhypermarket.in.

· E-Coupons distributed or circulated without the written approval of luluhypermarket.in for example on an Internet message board, etc. are not valid for use and may be refused or cancelled.

iii. Permitted usage of E-Coupons

· Unless expressly stated otherwise at the time of issue of the E-Coupon:

· Each issued E-Coupon will be valid for use by a recipient only once.

· Only one E-Coupon will be valid for use per customer or household, as the case may be;

· An E-Coupon may not be used in conjunction with any other special offer or E-Coupon.

· E-Coupons cannot be exchanged for cash or used to purchase gift vouchers.

iv. Excluded goods and services.

· Certain goods or services may be excluded from all E-Coupon offers. From time-to-time other goods or services may be excluded and any such further exclusion will be notified to you along with the E-Coupon or through the luluhypermarket.in site.

· E-Coupons may be limited to redemption in respect of certain products or services, or certain products or services may be excluded from the ambit of use of the E-Coupon, in which case notice will be given to you at the time of issue of the E-Coupon.

· Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

v. Minimum spend requirements.

· Where the redemption of an E-Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the E-Coupon. Excluded products and supplementary charges, such as delivery shall not count towards a minimum spending requirement.

vi. Calculation of Discount

· Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.

· Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.

vii. Security and Fraud

· When you use an E-Coupon you warrant to luluhypermarket.in that you are the duly authorised recipient of the E-Coupon and that you are using it in good faith.

· If we reasonably believe that any E-Coupon is being used unlawfully we may reject or cancel any E-Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation.

· If we refuse an E-Coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

viii. Limitation of liability

· Orders submitted with E-Coupons shall be accepted by luluhypermarket.in in the usual way (as set out in paragraph 27 above).

· luluhypermarket.in shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any E-Coupon or any failure or inability of a customer to use an e-Coupon for any reason.

ix. Variation

· We reserve the right to vary or terminate the operation of any E-Coupon at any time without notice.

26. CANCELLATION OF PROMOTION APPLIED PRODUCTS

i. If a Customer intends to cancel the purchase of a Product offered through a Promotion, and such cancellation has been accepted by Lulu, such Customer shall be entitled to a refund of the exact amount paid by the Customer for purchase of such Product or Products on the Platforms.

Illustration for Cancellation:

· A Customer’s order reflects the purchase of a single Product whose MRP is INR 1000, with an offer price of INR 800, and a E-Coupon Discount of 20%, and the Customer makes an online payment of a sum of INR 640 at the time of placing the order on the Platforms. Upon cancellation of the Product the Customer will be entitled to a refund of INR 640.

· A Customer’s order reflects the purchase of two Products: (a) the first Product whose MRP is INR 1000, with an offer price of INR 800, and a E-Coupon Discount of 20%, totalling up to INR 640, and (b) the second Product whose MRP is INR 1,500, with no applicable Discounts. The Customer makes payment of a total amount of INR 2140 through any valid sort of payment at the time of placing the order on the Platforms. Upon cancellation of the first Product, the Customer will be entitled to a refund of INR 640. Upon cancellation of the second Product, the Customer will be entitled to a refund of INR 1,500. Upon cancellation of both the Products, the Customer will be entitled to a refund of INR 2140.

ii. If a customer adds two or more products in cart, the discount through E-coupon will be divided among the products i.e., each product will share a certain percentage of the total discount.

iii. If the promotion is applied on the total cart value and the cancellation of an item reduces the total cart value which makes the promotion ineligible on cart value, then the promotion amount is discounted from the refunded amount of the cancelled item.

27. RETURNS OF PROMOTION APPLIED PRODUCTS

i. If a Customer desires to return a Product or Products which have been purchased during the term of a Promotion, and such return has been accepted by Lulu, the Customer shall be entitled to a refund of the exact amount paid by the Customer for purchase of the Product or Products on the Platforms.

Illustration for Returns:

· A Customer’s order reflects the purchase of a single Product whose MRP is INR 1000, with an offer price of INR 800, and a E-Coupon Discount of 20%, and the Customer pays a sum of INR 640 for purchase of the Product, the Customer will be entitled to a refund of INR 640.

· A Customer’s order reflects the purchase of two Products: (a) the first Product whose MRP is INR 1000, with an offer price of INR 800, and a E-Coupon Discount of 20%, totalling up to INR 640, and (b) the second Product whose MRP is INR 1,500, with no applicable Discounts. Upon return of the first Product, the Customer will be entitled to a refund of INR 640. Upon return of the second Product, the Customer will be entitled to a refund of INR 1,500. Upon return of both the Products the Customer will be entitled to a refund of INR 2140.

ii. If a customer adds two or more products in cart, the discount through E-coupon will be divided among the products i.e., each product will share a certain percentage of the total discount.

iii. If the promotion is applied on the total cart value and the cancellation due to return of an item reduces the total cart value which makes the promotion ineligible on cart value, then the promotion amount is discounted from the refunded amount of the cancelled item.

1. Lulu Happiness Loyalty & Rewards

Lulu Happiness Loyalty & Rewards is a reward program (hereinafter referred to as “Program”) operated by Lulu International Shopping Malls Private Limited and Lulu India Shopping Mall Private Limited (hereinafter referred to as “Lulu”). This Program is applicable from 17^th day of October 2023 and will be valid until its terminated/cancelled. Membership and participation in this Program are optional. A member registered with the program is deemed to have read the terms and conditions of the program along with the privacy policy and agrees to comply with the same. After registration, the Members will earn Reward Points when valid purchases are made at participating Lulu Celebrate, Lulu Fashion, Lulu Hypermarket, Lulu Connect & Lulu E-Commerce/Online (hereinafter referred to as “Lulu Outlets”), and other Non-Lulu outlets inside Lulu Malls across India. The terms and conditions relating to the membership, earning and redeeming of points under this Program and its benefits are offered at the sole discretion of Lulu and Lulu has every right to modify, vary or change the terms and conditions from time to time without notification.

2. Eligibility:

Any person can sign up for the Program provided if he/she is competent to enter into a contract as per Indian Contract Act, 1872.

3. Program Categories and Its Features:

Tiers: The program comprises of 2 Tiers namely Joy and Bliss. On registration with the Program, the Member enters into Joy Tier. The Member continues to be in Joy Tier till the annual spent in Lulu Outlets is below Rs.30,000/-. The Member is upgraded to Bliss Tier if the annual spent is above Rs.30,000/- at Lulu Outlets. Annual spend is the amount spent by the Member for each year from the date of registration. The amount spent by Member in more than one year cannot be combined or carried forward to the next year to calculate the annual spend. The Member will be able to use the bliss benefits on next purchase following the purchase which qualifies him to bliss tier. The membership to Bliss Tier is only for the spent at Lulu Outlets only.

Point System:

A) “Smile” Points.

i. The member who purchases from Lulu Outlets will earn “Smile points” based on their tiers for every eligible spend. For Lulu online spends, the Smile points will be credited after 15 days from the date of spend. For more information on the “Smile points” reward point, please visit the link www.luluhappiness.in.

ii. For the purchase from Lulu Fashion Stores, Smile points will be earned, only in the following categories:-

i) Textiles, ii) Home Furnishing, iii) Footwear, iv) Luggage, v)Jewellery, vi) Ladies Bags & Accessories, vii)Toys viii) watches ix) Sports & Fitness, x)Eye Wear, xi) Blush.

B) “Cheer” Points.

The member who purchases from non-Lulu outlets inside Lulu Malls across India will earn “Cheer points” for every eligible spend. For every Rs.100 spent on Non-Luxury Stores, the member earns 10 “Cheer points”. For every Rs.1000 spent on Luxury Stores, the member earns 10 “Cheer points”. The Conversion rate of 10 “Cheer points” = Rs.1. “Cheer points” has a validity of 1 Year from the date of accumulation. The luxury stores in the Lulu malls are as per the below table:

Sr.No

Mall

Store

Lulu Mall-Bengaluru

Kalyan Jewellers, Swa Diamonds, Swiss Time House.

Lulu Mall-Trivandrum

Josco Jewellers, Jos Alukkas, Kalyan Jewellers, Swa Diamonds, Bluestone, Mia by Tanishq, Alma Carino, Kairali Jewellers,Clarus Designer Jewellery, Rado.

Lulu Mall -Kochi

Rado, Swiss Watch Boutique, Mia by Tanishq, Malabar Gold and Diamonds, Josco Jewellers.

Lulu Mall -Lucknow

Kalyan Jewellers, Melorra, Bluestone, Mia by Tanishq, Caratlane, Swa Diamond, Malabar Watches (Rado and Rolex only).

Y-Mall

NA.

Lulu Mall - Hyderabad

SWA Diamonds, Swiss Time House

Lulu Mall - Palakkad

Akshaya Gold & Diamonds

Lulu Mall - Kozhikode

SWA Diamonds

4. Conditions Pertaining to Program.

For Smile points (Lulu Outlets):

i. The Smile points get accumulated in the Member account if the member completes the purchase using the registered mobile number in the bill counter. Upon accumulation of the Smile points, the member can redeem the reward points against the spent in Lulu outlets by providing the registered mobile number. The rewards points are subject to change as per the ongoing promotions/offers and events.

ii. On registration with the Program, the Member enters the joy tier and the member will be upgraded to Bliss tier when the annual spend is Rs. 30, 000/- and more.

iii. On eligible spent at Lulu Outlet, the tier evaluation will happen within a day and account will be upgraded to Bliss if the annual spend is Rs.30,000/- or more. The tier will get further evaluated after 365 days from the tier upgradation date based on the amount spent during the said period. The Bliss tier will be downgraded to Joy tier if the member fail to maintain a minimum spent of Rs. 30,000/- from Lulu Outlets on the next date of evaluation. The Member will be upgraded to Bliss again if the annual spend from the down-gradation date is Rs.30,000/- or more.

iv. For E-commerce/Online spends the amount consideration for tier upgradation and the points crediting will be done post the cooling period of 15 days from the date of purchase.

v. The member’s mobile number should be presented to the cashier or authorized personnel before billing or completion of transaction to earn Points, failing which points will not be credited and LULU shall not be responsible for the same. Member shall be solely responsible to ensure that Points and transactions are properly credited by the Store representative. No requests for retro-credit, i.e. No Manual credit request of points of past bills will be entertained.

vi. The Smile Points accrued while the member is in JOY tier will expire after 1 year from the date of earning and The Smile Points accrued while the member is in BLISS tier will expire after 2 year from the date of earning. Lulu will send notifications via SMS and Email regarding the expiry of the Smile points and Cheer points to the member prior to one month of expiry. All communications/notifications will be deemed to have been received by the member and Lulu will not be responsible for any communications/notifications not received or lost in the network or by any other means. It is the sole responsibility of the Member to update any change in his/her mobile number. Lulu shall not be answerable/liable for such omissions from the part of the Member.

For Cheer points (Non Lulu Outlets):

i. The Member should upload the clear copy of the bill/invoice capturing the invoice number, date, amount and shop name within 15 days from the date of billing in the Lulu Happiness App to accrue Cheer points. Delivery memos will not be considered for Cheer points.

ii. If any bill/invoice gets rejected the same will be reflected on the webpage/App and the member has to re-submit the bill/invoice.

iii. The Cheer points accumulated can be redeemed through vouchers and coupons.

iv. The member can collect vouchers and coupons from the loyalty desk in the respective Lulu Malls upon selecting the same for redemption from the Lulu Happiness App.

v. The Member has to collect the Vouchers/Coupons within seven days from the date of selection for redemption. If the member fails to collect the voucher/coupon within 7 days, the selection for redemption will be cancelled automatically and the selected Cheer points will be reflected back on the App.

vi. If a member selects for redemption of the voucher/Coupon which is having expiry of less than 7 days, it should be collected on or before the expiry date.

vii. The Member can redeem the Cheer points through vouchers/Coupons from all Lulu Malls located in different parts of the country. However, redemption of the voucher/coupon should be done at the respective Mall from which the vouchers/coupons are offered.

viii. It is the responsibility of the Member to carefully select the Mall for voucher/coupon redemption. Once, a voucher/coupon is redeemed from a specific Mall, it cannot be transferred to another Mall or Account. The Mall selected for redemption by the Member shall be final and cannot be revoked.

ix. Member shall check the expiry date and terms and conditions of each Vouchers/Coupons which are redeemed. Lulu shall not be responsible for any disputes regarding the expiry of such Vouchers/Coupons.

x. The Member who has redeemed Cheer points should carefully review the brand Terms & Conditions before getting the vouchers/coupons from the loyalty desk with respect to the program. If not, Lulu shall not be responsible for any issues arising out of this.

xi. The method of allotment of the Cheer points can be cancelled/changed at any point of time at the sole discretion of Lulu. Vouchers/Coupons dispersal is at the sole discretion of Lulu and valid till the stocks are available.

xii. The Cheer points will expire after 1 year from the date of earning. Lulu will send notifications via SMS and Email regarding the expiry of the Cheer points to the Member prior to one month of expiry. All communications/notifications will be deemed to have been received by the member and Lulu will not be responsible for any communications/notifications not received or lost in the network or by any other means. It is the sole responsibility of the Member to update any change in his/her mobile number. Lulu shall not be answerable/liable for such omissions from the part of the Member.

xiii. Smile points and Cheer points cannot be clubbed or transferred.

Xiv. No points will be awarded for Jewellery purchase with jewellery exchange.

xv. A customer can redeem only 3 Cheer vouchers in a single day.

Other terms:

i. Reward points will not be inclusive or be a part of any Foreign Exchange/Money Exchange transactions through Forex Outlets.

ii. Lulu may conduct promotional activities from time to time. Such campaigns are subject to terms and conditions specific to it.

iii. Members are advised to retain all bills until credit of Points. Members are advised to check immediately after billing that their name and points is reflected.

iv. Gifts, Rewards & Prizes are not eligible for exchange and refund.

v. Any Bills/Invoices purchased from Non-Lulu Outlets, which are uploaded to the Lulu Happiness App should always contain Bill/Invoice date & number, Amount and Shop Address. The Bills/Invoices which does not reflect the aforesaid shall be rejected and will not be rewarded with Points. Lulu will not accept any bills of other Retail Stores Located outside the premises of Lulu Malls.

vi. The Program/terms and conditions is subject to amendments and alterations at the sole discretion of Lulu without any prior notification. The Lulu Happiness Desk will be functional from 10 AM to 10 PM (Monday to Sunday).

vii. Offers and Vouchers/Coupons will keep changing as per availability.

viii. Lulu reserves the right to add, alter, modify, change, vary or delete all or any of these terms and conditions (including the timing/dates/hours), wholly or in part, at any time, without assigning any reason whatsoever at any point of time and without giving any prior notice and the Member agrees to abide by such additions, alterations, modifications and changes. Lulu reserves the right to discontinue/suspend existing Happiness Program temporarily or permanently.

ix. Bills/Invoices that of Company purchase/institutional purchase which have GST benefits are not eligible for Cheer points and Smile points. If any company/institutional purchase Invoice/Bill that have GST benefits are identified, Lulu has the right to cancel/block the account or reverse/reduce the Cheer points/Smile points accumulated in the account of Member without any prior notice. Lulu Happiness Program is solely based on personal purchase and member can accumulate/ redeem Cheer points/Smile points only on points earned from these Invoice/Bill submissions. No Points shall be credited if the membership is used by an institution/ organization/ reseller/ bulk buyer for purchase of goods or services.

x. Membership to Lulu Happiness Program confirms and affirms acceptance of all the terms & conditions herein by the Member without demur.

xi. Lulu’s liability shall be limited to the extent of the then current value of outstanding Smile points and Cheer points standing to the credit of Member as per the record maintained by Lulu. In no event shall Lulu be liable for any special, indirect or consequential damages or any damages whatsoever resulting from use of the Lulu Happiness App or website, whether in an action of contract, negligence or other tortious action.

xii. Lulu reserves the right to terminate the Membership of any member at its discretion.

xiii. Lulu will not be responsible for any loss of Points due to misuse of member’s mobile number or loyalty ID.

xiv. LULU’s computation of Points in the Program shall be final and binding on member and member shall not raise any dispute or question in respect of the same.

xv. For Birthday Month Surprises, Member will have to update the email id at least 45 days prior to his/her birthday for availing the benefits.

xvi. Purchase on gift card will not accrue any points.

5. Intellectual Property Rights

The Member acknowledges that access to this platform does not confer and shall not be considered as conferring upon any one any license under any of Lulu’s or any third party’s intellectual property rights. Lulu expressly reserves all intellectual property rights in all texts, programs, processes, technology, content and other materials which appear on the platform.

All rights including trademarks, copyright, designs and patents on this platform is owned by Lulu.

Any use of this platform or its contents including copying or storing it either in whole or in part, is prohibited without the permission of Lulu.

The names and logos and all related products and service names of Lulu, design marks and slogans are the service marks of Lulu.

Lulu is not responsible for content of any third party sites and does not make any representation regarding the content or accuracy of materials on such sites. Customers deciding to link to any such third party websites are doing entirely at their own risks.

6. Objectionable Material

While all IT security measures are taken to ensure wholesome and socially acceptable content are available on Lulu platform, notwithstanding the best efforts the customer understands and accepts the risk that while using this platform or any services provided on this platform, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such.

Lulu and its affiliates shall have no liability to Customer for Content that may be deemed offensive, indecent, or objectionable to you.

7. Representations & Warranties with respect to physical gift items

i. Lulu cannot be held responsible for any defect including manufacturing defects in the products given as physical gift items.

ii. The product needs to be verified/checked at the desk before redeeming your loyalty points in exchange of the product.

iii. Lulu has the authority to determine the value of the product in terms of Loyalty points which could be subject to alteration as per the discretion of the Lulu Management.

iv. The Loyalty Product cannot be exchanged for cash or credit note.

v. Lulu does not guarantee that the product is defect free. Lulu will be the sole custodian of the products and the products will be issued on a “first come first serve” basis.

8. Indemnity

The Member agrees to defend, indemnify and hold harmless Lulu, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon Member’s actions or inactions, which may result in any loss or liability to Lulu or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any obligations under this Terms & Conditions or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Terms & Conditions.

9. Disputes, Governing Law & Jurisdiction

i. In case of any dispute arising in respect of the membership of Lulu Happiness or the reward points the same shall be brought to the notice of Grievance Officer of Lulu, within 7 (Seven) working days from the occurrence thereof. The grievance redressal officer is given below:

Lulu Group India Head Office.

37/2907A, NH66, Edappally

Ernakulam, 682024, Kerala, India.

AKSHAY RAJEEV

Email: [email protected]

ii. If disputes are not resolved through mutual discussions, then such disputes shall be referred to a Sole Arbitrator appointed mutually by the Parties under the provisions of Arbitration and Conciliation Act, 1996. The arbitration proceeding shall be conducted in English language. The seat and venue of Arbitration shall be Ernakulam.

iii. All disputes regarding the Program shall be governed and constructed by the Indian Laws and, subject to Arbitration clause, the Courts in Ernakulam alone shall have exclusive Jurisdiction in all matters arising out of and concerning this Terms & Conditions, to the exclusion of all other locations.